Airlines Reservations, eTicketing & PNR Management Training course outline: Lesson 1 - Introduction, signing in and out, encode and decode Part 1 - Introduction to the course Part 2 - Signing in and out of a System Part 3 - Agent work areas Part 4 - Encode cities and airports Part 5 - Decode cities and airports Part 6 - Encode and decode airlines Lesson 2 - Displaying a PNR Part 1 - Display a PNR Part 2 - Similar name lists Part 3 - Redisplay PNR Part 4 - PNR subfields Part 5 - PNR history Part 6 - Record locator return Lesson 3 - Timetables, availability, schedules, access types Part 1 - Timetable displays Part 2 - Return timetables Part 3 - Basic flight availability Part 4 - Availability from a timetable Part 5 - Schedule displays Part 6 - Flight information Part 7 - Availability access levels Lesson 4 - Return availability, availability change entries, airline alliances Part 1 - Journey types Part 2 - Return availability Part 3 - Availability change entries Part 4 - Airline Alliances, Codeshares, Low Cost Carriers Lesson 5 - Building a PNR Part 1 - Booking seats on nonstop and direct flights Part 2 - Booking seats on connections Part 3 - Enter basic name elements Part 4 - Enter name elements with PTCs Part 5 - Enter contact elements Part 6 - Enter a ticketing element Part 7 - Enter a received-from element Part 8 - Build and end a complete PNR Part 9 - Priority waitlist Part 10 - Open segments Part 11 - ARNK segments Lesson 6 - Practice building a PNR Part 1 - Practice building a PNR I Part 2 - Practice building a PNR II Lesson 7 - E-mailing, Frequent Flyer Element Part 1 - E-mail element Part 2 - Frequent flyer element Lesson 8 - General remark, OSI elements, SSR elements Part 1 - General Remark Element Part 2 - OSI Element Part 3 - SSR Element Part 4 - TSA Secure Flight documentation Lesson 9 - Canceling and changing PNR elements Part 1 - Canceling mandatory elements Part 2 - Change ticketing and phone elements Part 3 - Update name elements Part 4 - Canceling optional PNR elements Part 5 - Changing address and general remark elements Part 6 - Changing OSI elements Part 7 - Changing SSR elements Part 8 - Rebooking itinerary segments Part 9 - Split a PNR in six steps Lesson 10 - Advance seating requests Part 1 - Basic seating request Part 2 - Seating requests with area preference Part 3 - Seating requests with psgr type Part 4 - Entering a seat wish Lesson 11 - Seat maps and booking specific seats Part 1 - Seat map from a PNR Part 2 - Seat map from availability Part 3 - Request specific seats Part 4 - Specific seat wish Part 5 - Modify seating elements Part 6 - Paid seating Lesson 12 - Fare displays and rules Part 1 - Classes of service, normal and excursion fares Part 2 - Fare displays Part 3 - Fare displays for a specific carrier Part 4 - Fare displays with specific dates Part 5 - Fare displays for a specific fare type Part 6 - Fare display with taxes Part 7 - Fare display with combination of modifiers Part 8 - Changing fare displays Part 9 - Fare notes Part 10 - Displaying specific categories of fare notes Lesson 13 - Pricing itineraries Part 1 - Basic itinerary pricing Part 2 - Moving to a single passenger pricing display Part 3 - Best buy pricing Part 4 - Stored pricing Part 5 - Displaying a TST from a list Part 6 - Form of payment**US and Canada Part 7 - Form of payment**all other countries Part 8 - Miscellaneous fare elements Lesson 14 - Issuing tickets Part 1 - Introduction to ticketing Part 2 - Electronic ticketing Part 3 - Issuing electronic tickets Part 4 - Interline electronic tickets Part 5 - Ticketing with consolidator fares Part 6 - Issuing paper tickets Part 7 - Voiding tickets Part 8 - Ticket exchange overview Lesson 15 - Issuing EMDs Part 1 - Ancillary services and EMDs Part 2 - Pricing an ancillary service Part 3 - Issuing an EMD Part 4 - Standalone EMDs Lesson 16 - Queues Part 1 - Introduction to queues Part 2 - Taking queue counts Part 3 - Queue placement Part 4 - Option element Part 5 - Accessing a queue Part 6 - Removing a PNR from queue Part 7 - Placing a PNR on the delay queue Lesson 17 - Queue Tasks Part 1 - Changing segment status Part 2 - Queue task: waitlist clearance queue Part 3 - Queue task: schedule changes Part 4 - Queue task: confirmation queue Part 5 - Queue task: waitlist assurance Part 6 - Queue task: consolidator fares Lesson 18 - Calculator and currency functions, minimum connect times Part 1 - System calendar functions Part 2 - System clock functions Part 3 - System calculator functions Part 4 - Currency conversion Part 5 - Minimum connecting times Lesson 19 - Help system & Advanced Information

Airlines Reservations, eTicketing & PNR Management Training course outline:

Lesson 1 - Introduction, signing in and out, encode and decode

Part 1 - Introduction to the course

Part 2 - Signing in and out of a System

Part 3 - Agent work areas

Part 4 - Encode cities and airports

    Part 5 - Decode cities and airports

    Part 6 - Encode and decode airlines

Lesson 2 - Displaying a PNR

    Part 1 - Display a PNR

    Part 2 - Similar name lists

    Part 3 - Redisplay PNR

    Part 4 - PNR subfields

    Part 5 - PNR history

    Part 6 - Record locator return

Lesson 3 - Timetables, availability, schedules, access types

    Part 1 - Timetable displays

    Part 2 - Return timetables

    Part 3 - Basic flight availability

    Part 4 - Availability from a timetable

    Part 5 - Schedule displays

    Part 6 - Flight information

    Part 7 - Availability access levels

Lesson 4 - Return availability, availability change entries, airline alliances

    Part 1 - Journey types

    Part 2 - Return availability

    Part 3 - Availability change entries

    Part 4 - Airline Alliances, Codeshares, Low Cost Carriers

Lesson 5 - Building a PNR

Part 1 - Booking seats on nonstop and direct flights

    Part 2 - Booking seats on connections

    Part 3 - Enter basic name elements

    Part 4 - Enter name elements with PTCs

    Part 5 - Enter contact elements

    Part 6 - Enter a ticketing element

    Part 7 - Enter a received-from element

    Part 8 - Build and end a complete PNR

    Part 9 - Priority waitlist

    Part 10 - Open segments

    Part 11 - ARNK segments

Lesson 6 - Practice building a PNR

    Part 1 - Practice building a PNR I

    Part 2 - Practice building a PNR II

Lesson 7 - E-mailing, Frequent Flyer Element

    Part 1 - E-mail element

    Part 2 - Frequent flyer element

Lesson 8 - General remark, OSI elements, SSR elements

    Part 1 - General Remark Element

    Part 2 - OSI Element

    Part 3 - SSR Element

    Part 4 - TSA Secure Flight documentation

Lesson 9 - Canceling and changing PNR elements

    Part 1 - Canceling mandatory elements

    Part 2 - Change ticketing and phone elements

    Part 3 - Update name elements

    Part 4 - Canceling optional PNR elements

    Part 5 - Changing address and general remark elements

    Part 6 - Changing OSI elements

    Part 7 - Changing SSR elements

    Part 8 - Rebooking itinerary segments

    Part 9 - Split a PNR in six steps

Lesson 10 - Advance seating requests

    Part 1 - Basic seating request

    Part 2 - Seating requests with area preference

    Part 3 - Seating requests with psgr type

    Part 4 - Entering a seat wish

Lesson 11 - Seat maps and booking specific seats

    Part 1 - Seat map from a PNR

    Part 2 - Seat map from availability

    Part 3 - Request specific seats

    Part 4 - Specific seat wish

    Part 5 - Modify seating elements

    Part 6 - Paid seating

Lesson 12 - Fare displays and rules

    Part 1 - Classes of service, normal and excursion fares

    Part 2 - Fare displays

    Part 3 - Fare displays for a specific carrier

    Part 4 - Fare displays with specific dates

    Part 5 - Fare displays for a specific fare type

    Part 6 - Fare display with taxes

    Part 7 - Fare display with combination of modifiers

    Part 8 - Changing fare displays

    Part 9 - Fare notes

    Part 10 - Displaying specific categories of fare notes

Lesson 13 - Pricing itineraries

    Part 1 - Basic itinerary pricing

    Part 2 - Moving to a single passenger pricing display

    Part 3 - Best buy pricing

    Part 4 - Stored pricing

    Part 5 - Displaying a TST from a list

    Part 6 - Form of payment**US and Canada

    Part 7 - Form of payment**all other countries

    Part 8 - Miscellaneous fare elements

Lesson 14 - Issuing tickets

    Part 1 - Introduction to ticketing

    Part 2 - Electronic ticketing

    Part 3 - Issuing electronic tickets

    Part 4 - Interline electronic tickets

    Part 5 - Ticketing with consolidator fares

    Part 6 - Issuing paper tickets

    Part 7 - Voiding tickets

    Part 8 - Ticket exchange overview

Lesson 15 - Issuing EMDs

    Part 1 - Ancillary services and EMDs

    Part 2 - Pricing an ancillary service

    Part 3 - Issuing an EMD

    Part 4 - Standalone EMDs

Lesson 16 - Queues

    Part 1 - Introduction to queues

    Part 2 - Taking queue counts

    Part 3 - Queue placement

    Part 4 - Option element

    Part 5 - Accessing a queue

    Part 6 - Removing a PNR from queue

    Part 7 - Placing a PNR on the delay queue

Lesson 17 - Queue Tasks

    Part 1 - Changing segment status

    Part 2 - Queue task: waitlist clearance queue

    Part 3 - Queue task: schedule changes

    Part 4 - Queue task: confirmation queue

    Part 5 - Queue task: waitlist assurance

    Part 6 - Queue task: consolidator fares

Lesson 18 - Calculator and currency functions, minimum connect times

    Part 1 - System calendar functions

    Part 2 - System clock functions

    Part 3 - System calculator functions

    Part 4 - Currency conversion

    Part 5 - Minimum connecting times

Lesson 19 - Help system & Advanced Information

    Part 1 - Using the Help system

    Part 2 - Using the AIS

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